Get in Touch
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- We reply within one working day.
Ask us anything.
- We’re right here for you. Rooted in London.
- From the Himalayas to Your Door.
- We're Just a Message Away.
- We’re right here for you. Rooted in London.
- From the Himalayas to Your Door.
- We're Just a Message Away.
We’re right here for you
Always available, ready to help you any way we can.
General enquiries
support@purevie.co.uk
Phone
+44 7397985164
Common questions.
Chances are your question is answered here. If not, use the form above.
How long does delivery take?
2-5 working days from dispatch. You'll get a tracking email once shipped. UK only for now.
Can I return my order?
Contact us within 14 days. Unopened products in original condition get a full refund.
How do I cancel my subscription?
Log into your account and go to My Subscriptions, or just email us - we'll cancel it for you immediately.
My order hasn't arrived - what do I do?
Check the tracking email first. If it's been more than 7 working days, contact us and we'll sort it.
Are your products suitable for vegans?
Resin is vegan. Honey Sticks contain organic honey - not vegan, but suitable for vegetarians.
I have a medical condition - is it safe?
Consult your GP if you have health conditions, are pregnant, or on medication.